Before contacting support
- Confirm notifications are enabled in iOS Settings.
- Open Tibia Buddy and verify that backend services show as active.
- Check each watched character's event toggles and notification group.
- Use Restore Purchases if Premium is missing after reinstalling or changing devices.
Privacy and data deletion
Open Settings > Privacy & Data to inspect what is stored, delete this installation's backend data, or enable backend services again.
Contact
Email support@tibiabuddy.app. Include the app version, iOS version, and a description of the problem. Do not include passwords, payment information, or other sensitive personal data.